Spring has finally sprung, and it’s time for the annual Toronto tradition of wearing shorts and flip-flops in May and sitting on a patio in 15-degree weather to enjoy some food and drink in the sun. During the build-up to summer, there are a few key projects that almost every bar and restaurant undertakes to get ready for the coming warm weather, but few are more important than ensuring your current and seasonal staff are executing on your service strategy expectations.
As the May long weekend has just passed, many restaurants are heading into the final stages of their summer hiring blitz. Whether you are hiring two, ten, or 200 new staff members for patio season, proper training, coaching, and evaluation of your guest’s experience shouldn’t stop once the hiring is complete. With a growing number of competitors in the industry, a critical step in winning a consumer’s return visit to your location is ensuring that they are receiving remarkable service from your frontline staff at all times.
At Results Hospitality, we have created a customized guest service evaluation program that was designed to capture every detail of your guest’s experience. We send Certified Results Hospitality Evaluators into your location during selected days and times, and capture the details of our experience with your team. We then present this information back to you, and use the results and recommendations from our experience to build on the wins and opportunities in your business.
How do you plan on getting a leg up against your competition this patio season? If you want to learn more, give me a call at 416-367-2263.
See you on the patio!